Privacy Policy

Introduction is owned and operated by Fix My Finances Ltd. Fix My Finances Ltd recognises that your privacy and the protection of your personal information are important to you. Fix My Finances takes your privacy seriously, taking every reasonable precaution to safeguard the personal information that you provide. If you wish to find out more, please visit


Data Controller

Any information that you provide on this website is controlled by Fix My Finances Limited which is registered as a data controller with the Information Commissioner's Office in the United Kingdom under reference: ZA258270. Fix My Finances Limited is registered as a Limited Company in England and Wales with Company No 7030583. Registered Office is Britannia House, Suite 408-9, 1 to 11 Glenthorne Road London W6 0LH.

We comply with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003 and the Electronic EU Regulations 2011 as well with the forthcoming EU GDPR regulations. If you wish to find out more, please visit

We will only use or share your personal information in a manner that is in accordance with this Privacy Statement, and as stated within the registration opt-in definition, unless we have obtained your prior consent. We provide our services by

  • email
  • Internet
  • Mail
  • Phone

Information we may collect

We may collect and process the following information about you ("Your Information").

  1. Directly from you, via our application form or any other online forms on this or any other of our websites, such as: name, e-mail address, home address and residential status, telephone numbers, date of birth.
  2. Fix My Finances collects, store and uses data about you and answers to specific questions asked by our Question Sponsors.
  3. Information that you provide to our partners brokers and affiliates where you have consented to that information being passed to us.
  4. Surveys that we use for research purposes, which we have asked you to complete (although you do not have to respond to them);
  5. Details of your visits to our sites (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access; and
  6. We will check that you appear on the electoral register, and whether the telephone numbers you provide are real
  7. Your information may be submitted and verified by entities such as credit reference agencies and fraud prevention agencies.
  8. Correspondence, or a record of it if you should contact us, together with your contact details and our responses;


How we use your information

We use your personal information collected via the website to:

  1. to process and submit your application form and enter you in one of our prize draws;
  2. to provide you with an excellent personalised service;
  3. to be sure that our websites is presented in the best way for you and your device;
  4. to notify you about changes to our products and services;
  5. Provide you with information about offers and promotions from other companies. (See Direct Marketing)
  6. We share the information that you have answered in the questionnaires with the relevant sponsor client, they use this information so as to send you personally-tailored communications as requested (see Sponsors Section)
  7. Conduct market research
  8. For analysis purposes or to build data products. In these instances, the information is aggregated and made anonymous in line with the Information Commissioner’s code of practice; these products are of a marketing nature.
  9. Help other companies profile and extend their databases (see Sponsors section)
  10. Email and Telephone data will only be released to third parties where you have given your positive consent (usually at the time of registration) allowing you to fully understand your registration preferences.
  11. Telephone data will only be released to partners where it has been TPS’d or telephone data will only be released to partners who are contractually obliged to run the data against the TPS register
  12. If you request a call from one of our sponsors or brand partners this will override the TPS.



The companies are our prize sponsors and we share your data with them subject to your consent

  • EM Medier
  • Go Groopie
  • Independent Financial Matters
  • Prize Reactor
  • Shavekit
  • The Affiliate People
  • Fix My Finances
  • Weather Wherever - Privacy Policy
  • Optical Express
  • Scottish Power - 320 St. Vincent Street, Glasgow, Scotland, G2 5AD.
  • Consumers Surveys Limited Trading as Legend Alliance Direct Marketing
  • Austinshire Partners

Site Sponsors

Site Sponsors enable Lucky Old Me to offer the prizes and competitions that you have entered. When you opt-in to Lucky Old Me you also opt-in to receiving marketing from these sponsors. At the time you registered you were given the option to receive offers or not from any of the sponsors. The list of current and past sponsors is listed here.

When your information is shared with our Sponsor partner for promotional purposes, it is no longer governed by this privacy policy; it’s governed by the policy of the sponsor’s site, it is strongly recommended that you read and understand this information.

If you decide after registering that you want to stop receiving sponsors and our offers click here and we will suppress your information from our marketing and instruct our sponsors to do the same.


Individual Survey Sponsors

After you have registered you will be offered products and services by advertisers and you can opt into receiving these offers or not. You will be opting into the Advertisers privacy policy at this time. A link to the privacy notice will be provided at the same time.

You will remain an Opt-in user of a Sponsor and may continue receiving marketing until such times as you exercise your right to opt-out of receiving such communications with the Sponsor or in line with the Sponsor’s privacy policy.


3rd Parties

Apart from Site Sponsors & Question Sponsors, we will not provide your data to anonymous 3rd parties for Email marketing or SMS marketing without opt-in permission.


Voucher Codes

Voucher offers of Sovendus GmbH: In order to select a currently interesting voucher offer for you, we will transmit your pseudonymised hash value of your e-mail address and your IPaddress in encrypted form to Sovendus GmbH, Moltkestrasse 11, D-76133 Karlsruhe (Sovendus) (Art. 6 par. 1 f GDPR). The pseudonymised hash value of your e-mail address is used to consider a possibly existing objection to receive offers from Sovendus (Art. 21 par.3, Art. 6 par. 1 c GDPR). The IP-address will be exclusively used for data security purposes and as a rule the same will be anonymised after seven days (Art. 6 Abs.1 f DSGVO). Furthermore, we will transmit order number, order value with currency, session ID, coupon code, and time stamp in pseudonymised form to Sovendus for billing purposes (Art. 6 Abs.1 f DSGVO). If you are interested in a voucher offer of Sovendus, while there is no objection existing to receive such offers, and if you click on the voucher banner, we will transmit your form of address, your name and your e-mail address in encrypted form to Sovendus to prepare a voucher (Art. 6 par. 1 b, f GDPR).

You will find further information about the processing of your data by Sovendus in their Online Data Protection Notice at


Direct Marketing

You are registered with the website when you click the submit button on the registration page. Your information is then transferred to The Fix My Finances database. You will then receive an email from asking you to confirm that you are happy to be registered with If you have changed your mind about registering this is another opportunity to opt out from marketing.

You may receive emails, telephone calls and mail from us (and our sponsors where you have consented to this).

Emails from us will always contain one of our trading names and our postal address and contains a link to unsubscribe and a link to this privacy policy. will not send you any SMS or text messages. However, if a Question sponsor has explicitly asked if they can send SMS messages and you have consented to this you may receive SMS messages from these third-parties.

You will remain an opted-in user and may continue receiving marketing until such time as you exercise your right to opt-out or you become inactive. You will always be able to opt-out at or by using the unsubscribe link on any email that you might receive from In any case you will become an inactive member and stop receiving offers from if you have stopped interacting (by opening and/or clicking on) with the marketing emails that we have sent you for a period of three months. Your Opt-in will remain valid for 12 months after your registration

Fix My Finances holds your data in a central database and this database is only queried by reference to your interests or demographic characteristics so that can send you information about those products and offers that correspond to those interests.

Fix My Finances Ltd may be recognised under any one of these trading names,,,,,,,,,,

Examples of the types of third-party marketing you might expect to receive

  • Online retail
  • General stores
  • Automotive (including dealerships and accessories)
  • Property
  • Home furnishings
  • Home improvement
  • Fashion and clothing
  • Telecoms and utilities
  • Pensions
  • Loans, credit cards and mortgages
  • Investments & savings
  • Claims Management Companies (including PPI and Packaged Bank Account reclaim)
  • Personal injury claims
  • Will writing services
  • Home
  • Car
  • Travel
  • Pet
  • Personal
  • Other insurances
  • Holidays
  • Hotel
  • Travel booking
  • Airlines
  • Dating services (including and eHarmony)
  • Health & Well-being
  • Fitness
  • Charities
  • Gaming
  • Gambling
  • Legal Services
  • Educational institutions
  • Leisure
  • Media & publishing companies (including magazine offers)

The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing unless you indicate otherwise by contacting us, by e-mailing us at or by clicking here. may also collect your registration on third party sites. Depending on the privacy and data policies of those sites this may lead to your data also being held by those sites. has no control over third-party sites. When we collect data from third-party sites we will always send you an email asking you to confirm your registration with (this is known as a double opt-in). If at this point you ask us to stop or request an unsubscribe you will be added to the Fix My Finances database to be suppressed from all direct marketing activities by and Fix My Finances.


Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; You can always choose to opt out of all communications from and Fix My Finances other brands and trading styles.

Opting Out (Deregistration) should you wish to opt out of your data being used for these purposes, please write us an email to or by clicking here. The consequences of deregistration are that your account details will be placed in a suppression file and you will not receive any further communications from LuckyOldMeand any other Fix My Finances brands.

Opting out at a later date, once you have given your consent, you can however still control whether or not you continue to receive communications or see such advertisements from third parties. The method of control depends on the channel of communication or advertising:


Opting Out – Additional Information

Email - You can unsubscribe from receiving e-mail by using the instructions in any email communication such third party sends you (usually an ‘unsubscribe’ or ‘STOP’ link..

Post - You can also withdraw your consent for postal marketing from anyone by adding your details to the Mail Preference Service. For more details please go to .

SMS (text message) - Follow the instructions on the message to stop the sender sending messages. You can also report spam by forwarding the message to 7726 or complaining to the ICO.

Telephone calls - to withdraw your consent for live or automated calls from anyone you can add your name to the Telephone Preference Service which is maintained at this website address:

Social Media & Online - you can configure your advertising preferences on social media such as Facebook, Twitter, Instagram or Pinterest by accessing your settings or preference options on the relevant platform. If you no longer want to receive personalized advertising on any website you visit, you can usually opt out directly through the privacy policy of the particular website you are accessing. Please note that this will not block ads that are displayed on the websites you visit, it will simply stop you receiving advertising that has been tailored to your interests. This opt-out relies on a cookie, so if you wipe all your cookies then that website will no longer know that you have opted out. The same applies if you use a different internet browser, or use a new computer to access the internet. You can also opt out of such advertising by visiting the IAB opt-out platform at

You can also opt out at any time from communications by us via any of the methods described above by e-mailing us at Please note that such opt-out will only apply to communications from those third parties with whom we have a business relationship i.e. they are past and present Sponsors or Question Sponsors. If you opt out this way, you may still receive communications from third parties with whom we have no relationship.


Where we store Your Information

We will only store that information that is necessary under law and for us to carry out the functions outlined in this privacy policy. We will not store sensitive information such as a bank detail after your application is processed. In some circumstances your information may be transferred to, stored and processed by us or a service provider or third party with whom we share your information in another country including countries outside the European Economic Area such as the USA, where data protection safeguards may not be as high as they are in the UK. In such circumstance Fix My Finances will have in place contractual arrangements which will require your data to be processed at least to a standard compliant with the Data Protection Act 1998.

All information you provide to us is encrypted and stored on our secure servers. Where we have given you (or where you have chosen) a user name, pass code and memorable word which enables you to access certain parts of , you are responsible for keeping this user name, pass code and memorable word confidential. You must not to share these with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Sharing your information with 3rd parties

  1. We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings, when permitted by data protection and privacy law. We may disclose information about you, including electronic identifiers (such as IP addresses) and/or access to your account:
    1. If required or permitted to do so by law;
    2. If required to do so by any court, the Financial Conduct Authority, the Competition and Markets Authority, the Information Commissioners Office or any other applicable regulatory, compliance, Government, or law enforcement agency;
    3. If necessary, in connection with legal proceedings or potential legal proceedings
  2. We may give information we hold about you to third parties as part of the process of selling one or more of our businesses.
  3. We may transfer your information to our partners, Sponsors and Question Sponsors.
  4. We sometimes use agents and service providers to process your information on our behalf. For example, we may use third parties to maintain our IT systems. Where we use agents and service providers to process your information, we will ensure that they have adequate security measures in place to safeguard your information Where consent has been given Fix My Finances Ltd reserves the right to transfer or sell your personal information to selected third parties; this is at our sole discretion.


Your Rights

You have the right to ask us not to contact you for marketing purposes by clicking here or contacting us by post at
Registered Office:
Fix My Finances
Britannia House
1 to 11 Glenthorne Road
W6 0LH.

Email us at

(Please note that if you ask us to stop contacting you for marketing purposes we will do so within 7 working days. It will not stop you receiving marketing for marketing from other organisations, you will need to contact them request they stop as this will not happen automatically)

You also have the right to access your information and request details of the third parties with whom we have shared your information with by contacting us [in writing] at Fix My Finances Britannia House 1 to 11 Glenthorne Road London W6 0LH. We reserve the right to charge a small administration fee for this service (£15). You may correct errors in or update your information or request that we remove information about you from our records by sending us a request to the postal address or email address above. In most cases we will comply promptly with your request and let you know when we have done so. However, sometimes we will not be obliged to comply with your request. If this is the case we will inform you of our decision and the reasons for that decision. To protect your privacy and the security of your information, we may take reasonable steps to verify your identity before we act on any request which you may make in respect of your information.


A special note about children

No one under the age of 18 years old is permitted to use our website or service.


Links to Other Websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.



We may update this privacy policy from time to time Please note that the policy was last revised and updated on 04/08/2016. Please ensure that you check our privacy policy regularly for updates.



Should you be unhappy with any aspect of our service or the way your personal information has been stored, used or collected our staff will be happy to resolve your concerns. We do recommend that you bring any issues to our attention as soon as possible, as the sooner we know about the issue the sooner we can help resolve it. Please see our Complaints Policy for further information.

We will endeavour to satisfy your concerns, however if you remain unsatisfied with any aspect relating to your personal information, you have the right to complain to the Information Commissioners Office.

The ICO may be contacted at: Information Commissioner's Office

Wycliffe House
Water Lane
Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.



By continuing to use this website you have consented to information being collected from your device by cookies or other similar technologies, for the purposes described in this Privacy Policy, including the display of targeted advertising based on the information provided.

A cookie is a small text-only file which is stored on your computer or mobile device when visiting a website. The website required cookies to help the website function properly, improve the website appearance and user experience by tracking your visits and usage statistics. By opting-in to the website you agree to the use of cookies by Fix My Finances. For further information on cookies and to find out about how to delete or manage cookies, please visit The table below explains the cookies that are used on website.

Cookie Name Purpose More Info Type
Google Analytics
  • _utma
  • _utmb
  • _utmc_utmz
Used to collect analytical information about visitors to our site ( Click here to see the Google Privacy Policy Third Party
Affiliate Tracking Cookie Aff-LOM Used to track sales for our affiliate partners First Party
Application Entry Cookie LOM-APP When you enter a prize we will store your application id and first name in a cookie. This will be used for when you return to the site and enter other prizes. It will save you entering your information again. First Party
Confirmed Consent Cookie acceptcookie Used to identify that the visitor has agreed it is ok to use cookies.. First Party
Decline Cookie declinecookie Used to identify that the visitor does not want to use cookies First Party


Web Beacons web pages, emails and newsletters may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow us to count users who have visited those pages and to determine whether messages have been opened and acted upon. may also employ web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit web beacons on our sites from being used by third-parties to collect or access your personal information.

Finally, we may work with other companies that advertise on the Luckyoldme